existing customers
Assigning and Reassigning Network Tariffs
Customers can apply to have their network tariff changed, but may have to change their metering arrangement to be eligible for the revised tariff. Also note that once customers choose a TOU tariff, they cannot move to another tariff for a minimum period of 12 months. Reassignment applications should be directed through the customer's retailer, or alternatively, directly through United Energy - email address jemenaservicedesk@jemena.com.au or phone 1300 131 689.
Guidelines for a change in network tariff:
The Electricity Distribution Price Determination 2006-2010 - Volume II Price Controls clause 2.1.20 ,states that a distribution business may change the tariff which applies to a customer if they have either a Load Characteristic Change or a Connection Characteristic Change.Tariff changes must also be in accordance with 3 rules:
- Changes between tariffs are only allowed if the customer consumes the appropriate energy/demand;
- Tariff changes are only possible if the change is to an eligible network tariff
- The meter must be able to measure the components of the new tariff. If not, it will need to be changed at the customer's cost.
United Energy should receive a Tariff Change Form signed by the customer or authorised customer representative to change a tariff
Load Characteristic Change:
The Australian Energy Regulator defines a typical load characteristic change as a company shifting from a one-shift to a two-shift operation or a company introducing new equipment, which significantly alters the site's load profile. A general increase or decrease in energy consumption (eg. due to seasonal change) is not considered to be a load characteristic change.United Energy regards a change in annual energy consumption by more than 50% as direct evidence of a load characteristic change. In situations where a customer's consumption has changed by less than 50%, re-assignment is assessed on a case-by-case basis. Evidence of a load characteristic change is required before United Energy can assign the new tariff. Embedded Generation – the installation of embedded generation by an existing customer is considered a load characteristic change and as such the LVDed tariff is not supported.
Connection Characteristic Change:
The Australian Energy Regulator defines a connection characteristic change as "changing the basis upon which a customer is charged for its energy consumption".Re-assignment of a customer to a tariff with different tariff components, at the customer's request, is considered to be a Connection Characteristic Change.
Installation of a new meter without a tariff reassignment request, would not be considered to be a Connection Characteristic Change.
